Terms & Conditions

1. Acceptance of Terms

By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy, subject to applicable laws and regulations of India. If you do not agree with any part of these terms, please discontinue use of this website.

2. Website Purpose

This website serves as an informational platform providing details regarding the home healthcare, nursing, patient care, physiotherapy, and medical equipment rental services provided by Aastha Nursing Services across Delhi NCR. It also provides mechanisms for users to request consultations and make service enquiries.

3. Services Offered

Aastha Nursing Services coordinates and provides the following home healthcare services across Delhi NCR:

• Personal Supportive Care: Dedicated live-in care, 12-hour / 24-hour caregiver support, Alzheimer's & dementia support, and stroke recovery assistance.
• Home Physiotherapy: Orthopedic rehabilitation, post-surgery physical therapy, neurological rehabilitation, stroke therapy, and respiratory physiotherapy exercises.
• Post Natal Mother & Baby Care: Specialized infant care, newborn support, mother recovery care, and nanny assistance.
• Nursing Services: Skilled post-operative care, IV/IM injection administration where appropriately prescribed, blood pressure and blood sugar monitoring, catheter care, diabetic management, geriatric nursing, palliative care, and respiratory support at home.
• Medical Equipment Rental & Sales: Oxygen concentrators, hospital cots, air beds, wheelchairs, walkers, BiPAP / CPAP units, and suction machines.

Note on Service Availability: The listing of a service on this website does not imply immediate availability in every locality at all times. Service provision is subject to staff availability, equipment inventory, geographic location within Delhi NCR, and clinical feasibility assessments.

4. Service Availability & Enquiry Process

Submitting an appointment or consultation request through our online contact form, telephone, WhatsApp, or email does not constitute an automatic or confirmed booking.

All service arrangements are subject to:

• Review and clinical assessment of the patient's care requirements.
• Availability of appropriately qualified nursing or caregiver staff.
• Confirmation of geographic serviceability at the specified home address.
• Communication and mutual agreement on applicable terms, shift schedules, and pricing.

5. Pricing and Payments

Service fees, caregiver rates, equipment rental charges, security deposits, and cancellation terms vary depending on the nature of the required care, duration of assignment (e.g., 12-hour vs. 24-hour shifts), and specific clinical needs.

Applicable pricing and payment terms will be clearly communicated and agreed upon with the client prior to service commencement.

6. Medical Disclaimer & Emergency Situations

Aastha Nursing Services does not replace emergency medical facilities or hospital emergency rooms.

If a patient experiences an acute life-threatening condition, sudden cardiac symptoms, severe trauma, respiratory failure, or any critical emergency, the family or guardian must immediately dial local emergency services (112 / 102 / 108) or transport the patient to the nearest hospital emergency department.

Articles and guidance published in the Aastha Health Journal are provided solely for educational and informational purposes and should not be considered individualized medical advice.

7. No Guarantee of Clinical Outcomes

While our team strives to provide compassionate, diligent, and skilled care support, medicine and physiological recovery depend on multiple biological factors, existing comorbidities, and physician treatment protocols.

Aastha Nursing Services does not guarantee specific clinical outcomes, complete recovery timelines, or guaranteed response times for non-scheduled home visits.

8. User Responsibilities

When interacting with this website, you agree to:

• Provide accurate, current, and truthful details in all enquiry submissions.
• Not impersonate any other individual or misrepresent your affiliation with a patient.
• Not introduce malicious software, viruses, or harmful scripts to the website.
• Not attempt unauthorized access to website infrastructure or disrupt service operations.
• Ensure a safe, respectful, and harassment-free working environment for our healthcare personnel when home visits occur.

9. Intellectual Property

All original content displayed on this website, including logos, visual designs, brand names, written articles, images, graphics, and code, is the property of Aastha Nursing Services and is protected under applicable Indian copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit any content from this website without prior written authorization from Aastha Nursing Services.

10. Third-Party Links

Our website may contain hyperlinks to third-party services, such as WhatsApp or Google Maps. These links are provided solely for user convenience. Aastha Nursing Services does not endorse and is not responsible for the privacy practices, content, or terms of third-party platforms.

11. Website Availability

We make reasonable efforts to maintain continuous website availability. However, we do not warrant that the website will operate uninterrupted or error-free. The website may be temporarily unavailable due to server maintenance, technical updates, network congestion, or unforeseen operational issues.

12. Limitation of Liability

To the maximum extent permitted by applicable Indian law, Aastha Nursing Services, its founders, and employees shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of, or inability to access, this website.

Nothing in these Terms shall limit or exclude any statutory liability that cannot lawfully be limited or excluded under Indian law.

13. Modifications to Terms and Services

We reserve the right to revise these Terms & Conditions, service descriptions, or pricing structures at any time. Any revisions will become effective immediately upon being posted on this website with an updated "Last Updated" date. Your continued use of the website following changes constitutes acceptance of the revised terms.

14. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any legal disputes or claims arising out of or in connection with the use of this website shall be subject to the exclusive jurisdiction of the competent courts in [INSERT CONFIRMED JURISDICTION, e.g. New Delhi, India].

15. Contact Information

For any inquiries, clarifications, or questions regarding these Terms & Conditions, please contact us: