Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide to us when you fill out a consultation enquiry form on our website, reach out to us via telephone, send an email, or contact us through WhatsApp.

This information may include:

• Contact Details: Your full name, telephone / mobile number, and email address.
• Service Preferences: Type of service requested (such as Personal Supportive Care, Home Physiotherapy, Post Natal Mother & Baby Care, Nursing Services, or Medical Equipment Rental) and preferred appointment or start date.
• Enquiry & Message Details: Notes, questions, or specific circumstances you provide in the message textarea to help us understand your care enquiry.
• Direct Communication Records: Messages, queries, or care coordination details voluntarily shared during phone conversations, WhatsApp exchanges, or email correspondence.

2. How We Use Your Information

We process personal information for legitimate business and care coordination purposes, including:

• Responding promptly to your consultation requests, enquiries, and questions.
• Contacting you by telephone, email, or WhatsApp regarding the services you have requested.
• Understanding patient care requirements to assess feasibility and schedule qualified nursing or caregiver staff.
• Arranging in-home assessments, consultations, or delivery of medical equipment.
• Communicating appointment schedules, service updates, and relevant care coordination details.
• Maintaining website security, verifying inquiries, and preventing fraudulent misuse.
• Complying with applicable legal, regulatory, or administrative requirements under Indian law.

We do not use your personal information for third-party commercial advertising or unsolicited marketing campaigns.

3. WhatsApp Communication

Our website provides direct links and buttons allowing you to start a WhatsApp chat with our coordination desk. When you choose to communicate with Aastha Nursing Services via WhatsApp:

• The conversation occurs through the WhatsApp application and is governed by WhatsApp's (Meta Platforms) own terms of service and privacy policies.
• Aastha Nursing Services does not control how WhatsApp operates its infrastructure or processes transmission data.
• We use information received via WhatsApp solely to converse with you, clarify your home healthcare requirements, and coordinate requested care.

4. Phone and Email Communication

You may contact Aastha Nursing Services directly using the following verified channels:

• Telephone: +91 9310626469 / +91 8851508505
• Email: info@aasthanursingservices.in

Information shared through direct calls or emails is utilized by our care coordination team strictly to address your healthcare enquiries, discuss availability, and coordinate services across Delhi NCR.

5. Cookies and Local Storage

Current Implementation: Our website does not currently use tracking cookies, Google Analytics, Meta Pixel, or commercial advertising trackers.

We utilize standard browser localStorage solely to remember your chosen visual theme preference (Light Mode or Dark Mode) across page visits so you do not experience screen flashes when browsing. This local preference data remains strictly on your device and is not transmitted to external servers.

6. Third-Party Services

To deliver a functional and reliable web experience, our website interacts with the following external services:

• Google Fonts: Provides typography stylesheets for modern font rendering.
• Google Maps: An embedded interactive map displayed in the contact section to show our geographic service center in Delhi NCR.
• WhatsApp (Meta Platforms): Direct messaging links to facilitate quick user-initiated communication.
• Hosting and Infrastructure Providers: Web server and network hosting to serve static website assets securely.

These third-party platforms operate under their own independent privacy policies, and we encourage you to review their respective privacy practices.

7. Data Sharing Practices

We do not sell, rent, or trade your personal information to third parties.

Personal information may only be shared under the following limited circumstances:

• Internal Care Coordinators & Staff: Assigned nurses, caregivers, or physiotherapists who need contact and care details to deliver the requested home healthcare services.
• Technical Service Providers: Trusted hosting and technical providers who support website uptime, subject to confidentiality obligations.
• Legal & Regulatory Authorities: Where disclosure is required by Indian law, a court order, government directive, or to protect the safety, rights, or property of our patients and staff.

8. Data Security

We implement reasonable administrative, organizational, and technical safeguards to protect personal information against unauthorized access, loss, misuse, or alteration.

However, please understand that no method of transmission over the Internet or electronic storage can be guaranteed to be 100% impenetrable or error-free. We encourage you to exercise caution when transmitting sensitive information online.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was gathered, including responding to initial inquiries, coordinating ongoing care arrangements, resolving disputes, maintaining operational records, and fulfilling any applicable statutory or legal requirements under Indian law.

10. Your Rights (Under Applicable Indian Law)

Subject to applicable Indian data protection laws, you have the right to:

• Access & Information: Request confirmation or details regarding personal data we hold about you.
• Correction & Updating: Request corrections or updates to inaccurate or incomplete personal details.
• Withdrawal of Consent: Withdraw your consent for ongoing communication where processing was based on prior consent.
• Grievance Redressal: Submit any privacy concerns or grievances regarding the processing of your data directly to our management.

To exercise any of these rights, please contact our team via email at info@aasthanursingservices.in.

11. Consent

By submitting an enquiry form on our website or contacting us through our communication channels, you provide your information voluntarily for the purpose of receiving home healthcare assistance. You may withdraw your consent for contact at any time by notifying us in writing.

12. Information Concerning Children

Our website is not intended for direct use by children under the age of 18. Where home nursing or newborn/mother care services involve minors or infants, all enquiries and information must be submitted exclusively by a parent or lawful legal guardian.

13. Medical Information Disclaimer

The content on this website is provided for general informational purposes only. It does not constitute medical advice, professional diagnosis, prescription, or a substitute for emergency medical care. In any medical emergency, please call your local emergency services immediately or visit the nearest hospital emergency room.

14. Privacy Contact Details

If you have questions, feedback, or requests regarding this Privacy Policy, please contact: